Seamless Support for Your Smart Home
At Imagine More, we are committed to delivering exceptional support long after your initial purchase. We believe that ongoing care is essential for ensuring that your Control4, Hunter Douglas, and other home automation products perform optimally, just as they did from day one.
Our Premium Service Plans are designed to provide you with peace of mind by maintaining and supporting your systems beyond the standard warranty period. Take the next step towards seamless home automation by choosing the plan that best suits your needs. Feel free to reach out to us at any time for further questions or assistance.
Premium Service Plans
Basic
$59/mo
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| OVRC System Monitoring with Remote Reboots |
| Standard 1 Year Parts and 90 Days Labor* |
| Service Scheduled 3-5 Days |
| Phone Support M-F 8am-5pm |
| Same Day Remote Service 8am-4pm (or Service Scheduled Next Business Day) |
| The First Hour of Labor Is Free for All On-Site Service Calls. After the First Hour, a 10% Discount Applies to the Service Rate. |
| Out of Area Fee Applies |
Elite
$99/mo
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| OVRC System Monitoring with Remote Reboots |
| OVRC Connect - Customer Control |
| Quarterly System Updates |
| Annual System Health Check Ups On Site |
| Add new equipment and get 10% off |
| Standard 1 Year Parts and 90 Days Labor* |
| Phone Support M-F 8am-8pm |
| Same Day Remote Service 8am-4pm (or Service Scheduled Next Business Day) |
| Service Scheduled 24-48 Hours |
| The First Hour of Labor Is Free for All On-Site Service Calls. After the First Hour, a 20% Discount Applies to the Service Rate. |
| No Out of Area Fee |
Premier
$149/mo
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| OVRC System Monitoring with Remote Reboots |
| OVRC Connect - Customer Control |
| Quarterly System Updates |
| Annual System Health Check Ups On Site |
| Annual Battery Replacement Labor Covered (Batteries Not Included) |
| Add new equipment and get 10% off |
| Standard 1 Year Parts and 90 Days Labor* |
| Phone Support 7 Days 8am-8pm |
| Same Day Remote Service 8am-4pm (or Service Scheduled Next Business Day) |
| Service Scheduled 24-48 Hours |
| The First Hour of Labor Is Free for All On-Site Service Calls. After the First Hour, a 30% Discount Applies to the Service Rate. |
| No Out of Area Fee |
| Add Security Monitoring to Premier Plan for $30 Per Month |
Included with Product Purchase
| Standard 1 Year Parts and 90 Days Labor* |
| Labor During Business Hours $150/Hour |
| Labor After Hours $225/Hour |
| Service Scheduled 7-10 Days |
| Out of Area Fee Applies |
*The first hour of labor on-site each month is free, with a reduced labor rate applying after that. Unused free hours do not carry over to the following month and do not accumulate.